FAQs - Replacements

• Can I get replacement parts for my furniture?

  Yes, just visit a Homecrest Outdoor Living dealer near you. Click Here to locate a dealer near you or Click Here to shop replacements online.
  

• Where can I get replacement slings/cushions for my furniture?

  You can purchase replacement slings, cushions and more at any authorized Homecrest Outdoor Living dealer. Click Here to locate a dealer near you or Click Here to shop replacements online.
  
  

• If the glass on my table top breaks, how do I get it fixed or replaced?

  Currently Homecrest does not offer replacement glass, but you can find a local glass replacement vendor who can cut a new table top for you. We suggest 1⁄4" tempered glass similar to the thickness of many Homecrest table tops. It's also a good idea to get several estimates, as prices will vary.
  
  

• While assembling my new Homecrest furniture, I noticed that a piece was missing. How do I get a replacement piece?

  To obtain a replacement piece for your Homecrest furniture, contact your dealer as soon as you notice the piece is missing. In most cases the piece can be found at the dealer, or they may even have a spare.
  
  

• The strap on my chair is broken. What do I do now?

  You can purchase replacement straps at any authorized Homecrest Outdoor Living dealer. Click Here to locate a dealer near you or Click Here to shop replacements online.
  
  

• I want to replace my slings/cushions. What do I do if the same fabric isn't available?

  It's always a great idea to update your look when replacing slings/cushions, but if you only have one or two to replace, you can always choose a complementary fabric to enhance the look of your set.
  
  

• Is touch-up paint available?

  Yes, there are a number of touch-up paints available. Check with your dealer to see what is currently available. Click Here to locate a dealer near you or Click Here to shop replacements online.
  
  

• Can I have my Homecrest furniture refinished?

  After a long lifespan, you may want to update or refurbish your Homecrest furniture and powder coating is a great way to refinish the metal components of your furniture. To find someone in your area that can powder coat your furniture or for more information go to www.powdercoating.org.
  
  

• Where can I find complementary pieces for my Homecrest patio set?

  Many of Homecrest's collections have complementary pieces, fabrics and finishes, which makes it easy and fun to add to your collection. Click on "Collections" above to find the current collection that is right for you.
  
  

• Can I use a Sensation sling fabric as a replacement fabric option?

  Yes. Click here to locate a Homecrest Outdoor Living dealer near you or Click here to shop replacements online.
  
  

• How to I install a replacement sling with a Sensation sling fabric?

  All of Homecrest's sling furniture uses internal support rails to shape and stretch the sling. This allows the sling to ergonomically conform to the body and eliminates a rigid surface. These internal support rails also serve as a guideline when replacing your sling. In order to install your replacement sling, the internal support rails will need to be detached from the frame with the use of special tools. While sensation replacement slings can be replaced in the same manner as any other replacement sling; the deluxe sling tool may be more helpful in the replacement process. When you are ready to replace your sling with the deluxe sling tool, simply follow these instructions. However, if you are using the regular sling tool, which comes with the replacement, these instructions will be more useful. Click here to download instructions or watch a video on how to replace a sling.
  
  

• How do I determine what kind of replacement sling I need?

  Homecrest has made it easy to determine which collection your product is a part of. Here are three tools to help you with the identification of your product:

  The Catalog Archive, found at homecrest.com/catalog-archive, is an invaluable tool for identifying replacements for resilient Homecrest outdoor patio furniture by allowing you to look through past catalogs. With the model number identified, use the Model Identification Guide to direct you to the replacement number needed.

  The Model Identification Guide, found at homecrest.com/replacements, allows you to search (Ctrl-F) by model number, collection name, year of purchase and product type (i.e. glider, swivel rocker, etc). Once you have found your product,
  refer to the “Replacement #” column to find the replacement number you need to use when placing an order. Note: Replacement arm and floor glides are also listed.

  Products manufactured after 1998 have a manufacturing decal, which is located on the product’s metal frame. On the manufacturing decal, there is a set of digits. The first two digits indicate the week of the year the product was produced, the next set of digits represent the product’s model number and the last two digits are the year the product was produced. With the model number identified, use the Model Identification Guide to direct you to the replacement number needed.
  
  

• What if I can't find my replacement sling using the tools Homecrest has suggested?

  Most replacement baskets are low back and high back sling chairs that Homecrest has produced over the years. These chairs utilize four different replacement slings. Here is a quick way to identify replacements needed for these four types of chairs.

  If you don’t know the model number by searching the Catalog Archive, Model Identification Guide or manufacturing decal, you will need to do a few visual identifications.  The first characteristic is the style of cross bar. External cross bars will be visible at the top or in the top third of the chair back, whereas the internal cross bar will not be visible. The next characteristic to look for is the style of back. High back sling baskets will measure 29” to 32” while low back baskets measure 23” to 25”. When measuring your basket, start from the curve (in the back) to the top of the chair. After identifying the type of replacement sling you need, reference swatch labels or the fabric index in both the catalog and price list to identify fabrics that are available for your type of replacement.

  If you are still in need of some help, you can visit a retailer with a picture of your set, along with a few measurements, or you can connect with us online to help you determine what you need.